Cancellation Policy

How can I cancel my order ?

Track your order and check the current order status. At dr4life website, you can cancel your order BEFORE it has been processed by the brand/seller.

Here’s how to cancel your order:

 

• • Log in to your account and go to My Account

• • Select the appropriate order from Recent Orders

• • Click on ‘Cancel Order’ for the items you want to cancel individually

• • Select the reason and confirm the cancellation

Once you’re done, we’ll send you an acknowledgment of the cancellation. Remember, you won’t be able to cancel an order after it has been processed by the brand/seller.

 

When can I cancel my order ?

Make sure you cancel your order before it has been processed by the brand/seller. Once the order is shipped, you cannot request a cancellation, and you might have to reject the order at your doorstep.

 

Can I cancel only part of my order ?

Yes, you can. You can individually cancel products in your bag. Just make sure your order is NOT processed by the brand/seller yet. Go to the Recent Orders tab in the My Account section to cancel products.

 

Why do I see a disabled cancel link ?

That means the products from your order have already been shipped, and you can’t make any cancellations now.

 

How will I get my refund when I cancel an order ?

Once your order has been cancelled, we initiate the refund immediately and the amount will reflect in your source mode of payment within 3-4 business days. In the case of certain public sector banks, it can take up to 10-15 working days.

 

Will I get the complete refund for the order I’ve cancelled ?

Yes. We’ll refund the entire amount for a cancelled order.

 

What should I do if I don’t get my refund in the promised time ?

We work quickly to make sure your refund gets to you on time. On the off chance that it’s been delayed, please raise a complaint with us using dr4life website or the My Account section on the website.

 

This is not what I ordered. How do I replace it ?

If your order or a part of it does not match the product description, we’ll look into it right away. You can initiate a return request with the correct details about the received product through the Recent Orders tab in the My Account section.

 

Why was my order cancelled by dr4life?

Sometimes our cancel orders for various reasons, such as the product being out-of-stock or failing to meet our initial quality check standards. Once an order has been cancelled, the refund will be processed immediately. In all, it will take 3-4 business days for your refund to reflect in your source mode of payment. In the case of certain public sector banks, it can take up to 10-15 working days.